What is SalesForce – SaaS Product Review
Salesforce is a cloud-based customer relationship management (CRM) solution used by businesses of all sizes across industries. Unlike conventional CRM software, Salesforce is a Software-as-a-Service that works over a web app and on mobile devices. Authorized users can access it across operating systems and platforms.
Salesforce comes with a subscription pricing model based on the features required and the number of users who can access them and targets businesses of all sizes, including startups.
Read on to discover Salesforce’s key features, pros and cons, and whether it’s the right choice for you.
What is SalesForce – Key Features
Salesforce’s cloud-based CRM solution brings together a wealth of features. Here are some of the most important ones.
- Essential CRM features including calendar & reminder system, document storage, internal chat, task management, email marketing, and social media integration.
- Construction CRM features including contract management, project management, forecasting, scheduling, and client tracking.
- Lead Management features including lead capture and segmentation, campaign management, interaction tracking, and prospective tools.
- Customer support and service features including email response control, customer service analytics, and customer support tracking.
- Manufacturing features including purchase order management, accounting integration, quality management, and shipping management.
- Marketing features including email marketing, channel management, and referral tracking.
- Automation features.
What is SalesForce – Pricing
Salesforce offers four subscription plans based on the features included and the number of users who can access them. Plans start at $25 a month per user (Essentials) but this entry-level plan has a five-user limit.
Starting with the Professional plan, there is no limit to the number of users. The Enterprise plan offers approval automation functions while the Unlimited plan comes with 24/7 support and configuration services.
Salesforce makes available many add-ons and additional features for which you have to pay separately. At the time of writing, there’s no free version or trial.
What is Sales Force – Pros
Salesforce is used widely for many reasons. Here are some of the main advantages that this platform offers.
Powerful Business Ecosystem
Salesforce provides a wide range of key business solutions integrated into an accessible and user-friendly interface that can be easily accessed across devices. You can start with essential features and add new ones as needed.
Salesforce has been around for many years compared to other similar offers. Most of its products have gotten better and better every year.
This platform is backed by a strong community with a user forum that provides guidance and helps you overcome any challenges you may come across when setting up or using your app.
Salesforce makes it easy to import data from other solutions your team may be using such as Excel or Gmail.
Comprehensive Add-ons Store
The massive addons store includes addons for small businesses as well as for specific industries so that you can integrate Salesforce with other solutions your team may be already using.
Project Management Made Easy
Salesforce integrates project management features that make it easier for your teams to stay productive. These features work across the Salesforce ecosystem so different teams can use them to manage tasks.
What is SalesForce – Cons
Now let’s look at some of the disadvantages that you may encounter when using this platform.
Costs Can Add Up
Salesforce pricing plans are scalable, but if you add addons to your account, costs can increase. When first signing up for Salesforce, you may not always have a clear picture of what you’re getting.
No Free Plan
Not being able to try Salesforce before committing to it can be annoying if you haven’t used a cloud-based solution before and don’t know entirely what to expect.
You may have to pay for customer support to get all the support that you need.
Salesforce SaaS – Verdict
Salesforce SaaS CRM is a powerful and flexible solution that has a lot to offer organizations of all sizes. It’s highly customizable and scalable, comes with advanced features, and can make other similar offerings seem underdeveloped. While it may turn out to be more costly than you initially thought, it offers a lot for the money and may well turn out to be the CRM you’ve been looking for.